PRE-LAUNCH INFORMATION
Delivery & Returns
Exact product delivery, installation and return terms will be confirmed before ordering opens. No delivery or returns promise should be inferred at this stage.
Before launch
Details being confirmed
Delivery methods, charges and geographic coverage
Expected lead times and how updates will be communicated
Access, unloading and package-size requirements
Damage reporting windows and evidence needed
Cancellation, return and collection processes
Who carries return costs in each circumstance
Installation options and responsibility
Postcode or access exclusions